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Sorry We Couldnt Post Your Question Right Now. Please Try Again Later

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Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to gear up a trouble with your payments profile.

Find the upshot you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Attempt these suggestions to resolve the upshot:

  • If this message is followed past instructions for submitting additional information to united states, please do so. The other steps listed are unlikely to resolve this outcome.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the accost recorded in your Google payments middle settings. If they don't match, update your accost in your Google payments centre, and endeavor the transaction again.
  • Endeavour using a Google Play gift bill of fare to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you lot're using a desktop computer, endeavor the transaction using the Google production's website.
    • If you're using a mobile device, attempt using the product'southward mobile app (if an app is available).
  • If you're using guest checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the guild over again.
    • Try creating a new Google business relationship if y'all don't already have one and visiting the Google Store to attempt the transaction again.

"Unable to consummate transaction: Expired carte"

Check to see if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to complete transaction. Delight use another form of payment."

Annotation: These steps also apply if you see the error message "Your payment didn't go through. Delight try a different payment method or try again later."

Try the following:

  1. Bank check to see if your payment method is up to date. If it isn't, update it in the Payments center, then attempt your purchase again.
  2. Brand sure you have enough money in your account for the purchase.
  3. If you lot're however having issues, contact your depository financial institution to see if there'southward a problem with your account.
  4. Try making the purchase over again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all see this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a petty more information to protect your business relationship against fraud.
  • We demand a little more data to comply with Eu law (European customers only).

To fix the effect, try the following:

  1. Go to the Payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity before you tin buy anything through your Google Account.
  3. Make sure your name, accost, and payment data are upward to appointment.

"Unable to process payment: Low carte balance"

You lot might not accept enough funds in your account to brand the payment. Cheque your business relationship balance or contact your bank.

Ineligible or unavailable credit or debit carte

Menu is grayed out & says "verify on pay.google.com"

Your card was reported equally stolen. You must verify the card earlier you can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Inside two days, yous'll discover a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you effort to verify the payment method again:

  1. Confirm which card y'all want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Wait up to two days.
    • If more than 2 days: Check your card statement. You should observe a temporary accuse from Google called "GOOGLE Exam," with an viii-digit code.

Card is grayed out & says "card is ineligible"

You can't apply this bill of fare for this purchase. Try to make the purchase again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more nigh what to exercise if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact back up.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en

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